General Terms and Conditions for LocalMatch Players

1. Definitions

• “Platform” – the LocalMatch mobile and/or web application.
• “Player” – an individual registered on LocalMatch to participate in matches.
• “Partner” – an entity that provides sports fields and/or organises matches.
• “Match” – a sports event organised by a partner or automatically generated by the platform.
• “Account” – the player’s personal profile.
• “Services” – the functionalities offered through the platform.

2. Identification of the Provider and Pre-Contractual Information

Service provider: SILVERMOON - UNIPESSOAL, LDA., company number 517 362 708, with registered office at Rua do Cabo 52 1E, 1250-056 Lisboa, Portugal, contact: support@local-match.com. Complaints Book: available online through Portugal's Electronic Complaints Book. Payments are processed by duly authorised payment service providers, including Stripe. LocalMatch is not a payment institution or electronic-money institution. Before each booking, the total price, applicable fees, match rules and essential conditions are displayed.

3. Contractual Relationship

• By creating a LocalMatch account, the player enters into a contract with SILVERMOON - UNIPESSOAL, LDA., company number 517 362 708, with registered office at Rua do Cabo 52 1E, 1250-056 Lisboa, Portugal, the entity managing the platform.
• Creating an account implies full reading and acceptance of the Terms and Conditions in force. Players should keep a copy for future reference.
• The account is personal, non-transferable, and linked to a real identity. The use of false, incomplete, or third-party data is prohibited and may result in immediate suspension.
• The player is fully responsible for all actions performed through their account, except in cases of proven external misuse duly reported to LocalMatch or in the event of a platform security failure.
• LocalMatch reserves the right to suspend or terminate any account that violates these terms, particularly in cases of fraud, abuse, misuse, or unethical conduct.
• Use of the platform by minors under 18 requires the consent of a legal guardian. LocalMatch may request proof of such consent and reserves the right to deny access if not provided.

4. Platform Functionality

• LocalMatch allows for hybrid match creation: some matches are created by partners, and others are automatically generated by the platform based on field availability and player preferences.
• When registering, players may indicate areas where they want to play and available times by day of the week. This information is used to suggest relevant matches or automatically generate matches suitable to the player’s profile.
• When an automatic match is created, compatible players receive a notification with the option to reserve their spot. Participation is only guaranteed upon payment.
• Each match may have its own rules displayed on the match page (e.g., minimum number of players, mixed gender, type of sport, level of intensity). It is the player’s responsibility to read and comply with these rules before joining.
• Players are free to accept or decline suggested matches, but acceptance implies a binding commitment to participate.
• The platform may cancel automatic matches that do not reach the minimum number of participants up to 24h before the scheduled time. In such cases, players will be notified and refunded automatically.
• LocalMatch does not guarantee continuous field availability. Matches may be cancelled due to partner unavailability or external technical reasons.

5. Conduct and Participation Rules

• Participation in matches via LocalMatch requires respect, integrity, and sportsmanship. Players agree to follow all rules to ensure a safe and positive experience for all participants.
• Players agree to arrive on time to all matches they sign up for. Delays undermine the smooth running of events and may harm other participants.
• During matches, players must respect teammates, opponents, referees (if any), and field staff. Abusive, insulting, violent, or discriminatory behaviour will not be tolerated.
• Consumption of alcohol or illegal substances before or during matches is prohibited, as is any conduct that endangers participants’ safety.
• Any intentional damage caused to facilities will be the player’s responsibility and may result in compensation payable to the partner, as well as sanctions imposed by LocalMatch.
• Repeated misconduct, accumulated no-shows, or substantiated complaints may lead to temporary or permanent suspension of the account.
• LocalMatch reserves the right, after evaluating incidents, to apply sanctions such as warnings, temporary suspensions, or permanent bans, depending on the severity of the offence.

6. Payments, bookings and fees

• Before confirmation, LocalMatch shows the partner's net amount, the organiser's margin where there is one, the LocalMatch service fee and the full total.
• Where a match is created by an Organiser, the seat price includes the margin that organiser sets, up to 100% of the seat's base amount. The margin is itemised in the price breakdown and on the receipt. The LocalMatch service fee applies to the total, that is, to the base amount plus the organiser's margin.
• The partner receives its chosen net amount in full. The player pays a 10% service fee with a €1 minimum, VAT on that fee and grossed-up Stripe fees; none is deducted from the partner.
• For cards, the total is authorised when the match confirms or six days before the match, whichever is later, then captured the day after the match. An authorisation is not a charge.
• MB WAY cannot support that authorisation and is charged instead of held, at the same moment: when the match confirms or six days before the match, whichever is later. The difference is that the money leaves the player's account straight away. This difference is shown before payment.
• Payments are processed by Stripe or another authorised provider. LocalMatch does not retain full card details.
• A failed attempt does not secure a seat. The price and applicable tax are shown to the player.

7. Cancellations and No-Shows

• One platform policy applies: player cancellation 24 hours or more before kick-off receives a full refund; later cancellation receives no refund.
• Organiser or partner cancellation, venue unavailability or minimum attendance not being met always receives a full refund.
• After an organiser changes the date, the player has seven days to cancel for a full refund; the more generous rule applies.
• For cards, a full refund before capture releases the authorisation. For MB WAY or after capture, the eligible amount returns to the original payment method.
• The refund uses the amount actually paid and the policy version stored with the booking. It is not converted to credits.
• Stripe costs not returned by the processor are borne by LocalMatch and never deducted from the partner.
• Cancellation must be made in the platform; its timestamp is evidence. A no-show without cancellation is not refundable.

8. Right of Withdrawal

The player acknowledges that purchasing participation in matches with a specific date/time falls within the exception of Article 17(1)(l) of DL 24/2014, and therefore does not grant a right of withdrawal. This does not affect the cancellation policy set out in clause 7.

9. Booking Limits

• LocalMatch sets participation limits to ensure fairness among players and sustainable platform operation.
• Each player may participate in a maximum of 1 automatically created match per week based on availability and location.
• There is no limit on matches organised by partners, provided payments, rules, and expected conduct are respected.
• Cancelled or unpaid matches do not count towards the weekly limit.
• Promotional codes do not exempt a player from this limit unless otherwise stated by the platform.
• This limit may be adjusted or relaxed in special contexts, such as promotional events, holidays, or low-demand periods, with advance notice.

10. Liability and Exclusions

• The use of the LocalMatch platform is at the player’s own risk. By joining a match, the player acknowledges the inherent risks of sports practice.
• LocalMatch is not liable for accidents, injuries, illnesses, theft, or losses occurring before, during, or after matches, without prejudice to statutory consumer rights.
• Responsibility for the safety and maintenance of sports facilities lies exclusively with the partners providing them.
• LocalMatch does not guarantee uninterrupted services or error-free operation; technical failures or temporary unavailability may occur.
• LocalMatch is not responsible for incorrect data entered by players or partners; users must verify all information before signing up for a match.
• LocalMatch may temporarily suspend or cancel access for maintenance or service updates.
• Limitations. Nothing in these Terms excludes or limits liability for wilful misconduct or gross negligence, or for death or personal injury. To the extent permitted by law, LocalMatch excludes liability for indirect or consequential damages.
• Insurance. Safety and maintenance of fields is the responsibility of the partner; players are advised to ensure they have adequate personal coverage.

11. Privacy and Data Protection

LocalMatch protects the privacy and confidentiality of players' personal data under the General Data Protection Regulation (GDPR) and applicable Portuguese law. The controller is SILVERMOON - UNIPESSOAL, LDA., company number 517 362 708, with registered office at Rua do Cabo 52 1E, 1250-056 Lisboa, Portugal, contact: support@local-match.com. LocalMatch has not appointed a Data Protection Officer. Personal data may include name, email address, telephone number, location, preferred playing times, participation history and feedback. It is used for account management, match suggestions, player communications and service improvement under the Privacy Policy. LocalMatch shares personal data only where needed to perform the services, comply with law or rely on another valid legal basis. Players may exercise GDPR rights through support@local-match.com and the account export and deletion mechanisms in the platform. See the Privacy Policy for full information on categories, purposes, recipients, retention and rights.

12. Communications and Notifications

LocalMatch communicates regularly with players to ensure smooth service and a personalised experience. Notifications may be sent by email, SMS, or app push notifications. These communications include, among others: booking confirmations, match reminders, cancellation notices, promotions, feature updates, and match suggestions based on player availability. By accepting these Terms, the player expressly authorises the sending of such communications. Players may manage their notification preferences at any time or opt out of marketing communications, without affecting essential service notifications. Failure to receive a notification (e.g., due to server issues, spam filters, or outdated contact information) does not invalidate the rules or deadlines set out in these Terms. Players may withdraw consent for marketing communications at any time without affecting access to essential platform features. Marketing. Sending marketing communications requires the player’s consent, which can be withdrawn at any time in account settings, without affecting essential operational communications.

13. Governing Law and Dispute Resolution

These Terms are governed by Portuguese law. Disputes should be resolved amicably where possible. Players may use a competent Portuguese consumer Alternative Dispute Resolution (ADR) entity. The current list of recognised entities is published by Portugal's Directorate-General for Consumers at https://www.consumidor.gov.pt/parceiros/sistema-de-defesa-do-consumidor/entidades-de-resolucao-alternativa-de-litigios-de-consumo.aspx. Lisbon Consumer Dispute Arbitration Centre (CACCL), competent in the Lisbon Metropolitan Area, where SILVERMOON - UNIPESSOAL, LDA. has its registered office, for disputes up to EUR 5,000. Rua dos Douradores 116, 2.º, 1100-207 Lisboa, Portugal. Telephone: +351 218 807 030. Email: juridico@centroarbitragemlisboa.pt. Website: https://www.centroarbitragemlisboa.pt. Outside the Lisbon Metropolitan Area, the competent centre is the one covering the consumer's area; where none exists, the National Consumer Dispute Information and Arbitration Centre (CNIACC), which has residual national competence and no value limit: https://www.cniacc.pt. Amicable resolution or ADR does not remove access to courts with jurisdiction under consumer law. The Portuguese version prevails if language versions differ.

14. Amendments to the Terms

LocalMatch reserves the right to update or amend these Terms and Conditions at any time, without retroactive effect on already confirmed bookings, to reflect legal, operational, or technical changes to the platform. Whenever significant changes occur, players will be notified by email, app notification, or other reasonable means at least 7 days in advance. Continued use of the platform after the effective date of changes will be deemed express acceptance of them. Players who do not agree with the new terms must cease using the platform before the effective date. The latest version of the Terms will always be available in the app and on the LocalMatch website, indicating the date of the last update.

15. Contact

LocalMatch provides support for questions, suggestions, requests for clarification and complaints. Main contact: support@local-match.com. Address: Rua do Cabo 52 1E, 1250-056 Lisboa, Portugal. Entity: SILVERMOON - UNIPESSOAL, LDA., company number 517 362 708. LocalMatch may also provide in-app contact forms or chat. Players may consult the FAQ section for common questions.

16. Final Provisions

• These Terms and Conditions constitute the entire agreement between the player and LocalMatch, superseding any previous communications or agreements, oral or written.
• If any provision of these Terms is found invalid or unenforceable by a court, such invalidity will not affect the validity of the remaining provisions.
• LocalMatch may assign its rights and obligations under these Terms to any affiliate, successor, or partner, with prior notice to the player.
• Players may not transfer or assign their account or any of their rights or obligations without LocalMatch’s written consent.
• Nothing in these Terms creates any agency, partnership, franchise, or employment relationship between the player and LocalMatch.
• Failure to enforce any right under these Terms does not constitute a waiver of that right.
• Electronic records (logs) generated by the platform constitute evidence of operations carried out on the player’s account.

17. Intellectual Property and Acceptable Use

The contents of the platform (code, trademarks, texts, images) are protected by intellectual property rights. Unauthorised use, including scraping, reverse engineering, or circumvention of technical protection measures, is prohibited. Players agree to use the platform lawfully and respect the rights of LocalMatch and third parties.