Complaints and Dispute Resolution
Last updated: 13 August 2026
We aim to resolve problems directly and quickly. This page lists formal complaint channels and Portuguese alternative dispute resolution information.
1. Company contact
SILVERMOON - UNIPESSOAL, LDA. — tax number 517 362 708 — registered office Rua do Cabo 52 1E, 1250-056 Lisboa, Portugal. Email: support@local-match.com. Share capital: EUR 2,000. Beja Commercial Registry. Telephone and WhatsApp: +351 939 837 921.
2. Electronic Complaints Book
A formal complaint can be filed on Portugal's official platform. The link opens in a new tab.
3. Alternative dispute resolution (ADR)
Consumers may use a competent consumer ADR entity without losing court rights. Competence depends on location and territorial scope. See the current list from Portugal's Directorate-General for Consumers.
4. Competent entity
Lisbon Consumer Dispute Arbitration Centre (CACCL), competent in the Lisbon Metropolitan Area, where SILVERMOON - UNIPESSOAL, LDA. has its registered office, for disputes up to EUR 5,000. Rua dos Douradores 116, 2.Âş, 1100-207 Lisboa, Portugal. Telephone: +351 218 807 030. Email: juridico@centroarbitragemlisboa.pt. Website: https://www.centroarbitragemlisboa.pt. Outside the Lisbon Metropolitan Area, the competent centre is the one covering the consumer's area; where none exists, the National Consumer Dispute Information and Arbitration Centre (CNIACC), which has residual national competence and no value limit: https://www.cniacc.pt.
5. Applicable law
Portuguese law and mandatory consumer protection rules apply. Direct resolution or ADR does not remove access to the competent courts.