LocalMatch

LocalMatch Partner Terms and Conditions

Last updated: 13 August 2026

These Terms govern partner use of LocalMatch. The contract is with SILVERMOON - UNIPESSOAL, LDA., company number 517 362 708, with registered office at Rua do Cabo 52 1E, 1250-056 Lisboa, Portugal. Contact: support@local-match.com. Electronic Complaints Book: https://www.livroreclamacoes.pt.

1. Purpose and scope

  • LocalMatch acts as a technology intermediary for promoting, booking and paying for sports facilities; it does not own, operate or manage the Partner's facilities.
  • The partnership is non-exclusive and has no minimum volumes. The Partner may use other channels while avoiding double bookings and honouring LocalMatch reservations.
  • The Partner confirms that all details, licences, permits, insurance, schedules, prices and availability supplied are complete, accurate and current.

2. Partner responsibilities

  • The Partner is responsible for the management, maintenance, safety, hygiene, accessibility and legal compliance of its facilities.
  • The Partner guarantees access at booked times, treats players respectfully and does not engage in discriminatory conduct.
  • Incidents, unavailability and cancellations must be reported immediately to LocalMatch and affected users, with cooperation in their resolution.
  • Fraud, serious breach or repeated violations may result in a warning, suspension or termination, without prejudice to legal liability.

3. Platform responsibilities and limits

  • LocalMatch uses reasonable efforts to keep the platform available and secure but does not guarantee uninterrupted or error-free operation.
  • LocalMatch is not responsible for operating, maintaining or securing the facilities, or for accidents not attributable to LocalMatch.
  • Subject to liability that law does not permit the parties to exclude or limit, LocalMatch's liability to the Partner is limited to service fees actually received from players for bookings at the Partner's facilities during the three months before the relevant event.
  • Nothing in these Terms excludes liability for fraud, gross negligence, death or personal injury where law prohibits that exclusion.

4. Revenue, fees and payouts

  • The Partner sets the net amount it wants for each seat or booking and receives that amount in full when the service is delivered. LocalMatch does not charge or deduct commission from it.
  • The player is additionally charged a 10% LocalMatch service fee with a €1 minimum, VAT on that fee and grossed-up payment-provider costs.
  • The player sees the full price before confirmation. Stripe processes the charge and transfer of the Partner's net amount under the cycle and conditions shown during onboarding.
  • The Partner is responsible for tax documents for its service and for accurate tax and bank details.

5. Cancellations and refunds

  • The platform-wide policy applies: player cancellation at least 24 hours before kick-off receives a full refund; later cancellation receives no refund.
  • After a date change, the player has seven days to cancel for a full refund, with the more generous rule applying.
  • Partner or organiser cancellation, venue unavailability, or minimum attendance not being met always receives a full refund.
  • Refunds return to the original payment method using the amount actually paid and policy version stored with the booking. Stripe costs not returned by the processor are borne by LocalMatch and not deducted from the Partner.

6. Insurance and indemnity

  • The Partner maintains valid liability and personal-accident insurance appropriate to its activity as required by Portuguese law.
  • The Partner is responsible for damage and accidents attributable to its facilities or breach of its obligations.
  • The Partner indemnifies LocalMatch against third-party claims resulting from those matters, to the extent permitted by law.

7. Data, confidentiality and intellectual property

  • Each party generally acts as an independent controller for personal data it accesses under the partnership.
  • The Partner uses player data only to fulfil bookings, applies appropriate safeguards, deletes it when no longer needed and does not use it for marketing without valid consent.
  • The Partner promptly reports any personal-data breach that may affect players.
  • The Partner permits use of its name, logo, images and facility information to operate and promote the platform; LocalMatch code, brand and design remain the property of their respective owners.

8. Term, suspension and termination

  • The partnership continues indefinitely from electronic acceptance of these Terms.
  • Either party may terminate on 30 days' written notice, subject to pending bookings and obligations.
  • LocalMatch may suspend or terminate immediately for fraud, serious breach or risk to users, payments or the platform.
  • Accrued financial obligations and provisions intended to survive remain effective after termination.

9. Governing law and disputes

  • These Terms are governed by Portuguese law. The parties will seek to resolve disputes amicably.
  • If no agreement is reached, courts determined by applicable law have jurisdiction; any choice of venue is subject to mandatory rules.
  • Where legally applicable, a competent Alternative Dispute Resolution entity may be used. Portugal's Directorate-General for Consumers publishes the current list at https://www.consumidor.gov.pt/parceiros/sistema-de-defesa-do-consumidor/entidades-de-resolucao-alternativa-de-litigios-de-consumo.aspx.

10. Final provisions

  • These Terms are the entire agreement on their subject and do not create a partnership, agency, representation or employment relationship between the parties.
  • Invalidity of one provision does not affect the others. Failure to exercise a right is not a waiver.
  • Material changes will be notified and require renewed acceptance where they alter the agreement; electronic records and the text fingerprint identify the accepted version.
  • Formal notices are sent to the Partner's account contacts or support@local-match.com.