Cancellations and Refunds

1. Player cancellation

• 24 hours or more before kick-off: full refund.
• Less than 24 hours before kick-off: no refund.
• After the organiser changes the date, the player has 7 days to cancel for a full refund; the more generous rule applies.
• The timestamp recorded by the platform determines notice.

2. Cancellation not caused by the player

If the organiser or partner cancels, the venue is unavailable, or minimum attendance is not met, the player receives a full refund regardless of notice.

3. Cards

For a confirmed match, the card amount is normally authorised without immediate charge at confirmation or six days before the match, whichever is later. Capture occurs the day after the match. A full-refund cancellation before capture releases the authorisation; it is not a refund because no money moved. Bank release times vary.

4. MB WAY and methods without authorisation

MB WAY does not support the card hold, so the amount is charged — not merely held — at the same moment cards are authorised: when the match confirms or six days before the match, whichever is later. Where a refund is due, LocalMatch returns it to the original payment method. Display time depends on the provider and bank.

5. Price, service fee and Stripe costs

The partner sets the net amount and receives it in full. Where the match is created by an Organiser, the seat price also includes the margin that organiser sets, up to 100% of the seat's base amount, itemised in the price breakdown and on the receipt; the service fee applies to the total. The player pays that amount, a 10% service fee with a €1 minimum, VAT on the fee, and grossed-up Stripe fees. The full total is shown before payment. On a full player refund, the eligible paid amount is returned; Stripe costs not returned by the processor are borne by LocalMatch and never deducted from the partner.

6. Requests and tracking

Cancellation must be initiated in the platform. Refunds are automatic where the rule applies. For failures, discrepancies or unrecognised charges, contact support@local-match.com with the booking id. Refunds always return to the original payment method and are not converted to credits.

7. Existing bookings and versions

Each seat stores the policy version in force when sold. Future changes do not retrospectively reduce acquired rights. Statutory exceptions and corrections remain unaffected.

8. Who operates the platform

SILVERMOON - UNIPESSOAL, LDA. — tax number 517 362 708 — registered office at Rua do Cabo 52 1E, 1250-056 Lisboa, Portugal. Share capital: EUR 2,000. Beja Commercial Registry. For cancellation and refund requests: support@local-match.com.