Frequently asked questions
Everything you need to know before getting started with LocalMatch.
General questions
Joining is free and there are no upfront costs. The Free plan has no monthly fee; Pro costs 29 EUR per month and Premium 59 EUR. There is no commission on bookings: the amount you set for each field is the amount you receive.
Payouts are transferred automatically to the bank account you provide. You receive the net amount you set, with nothing deducted: the LocalMatch commission, the VAT and the processing costs are charged to the player, on top of that amount.
Yes, you have full control over your field prices, with different rates by time slot, weekday or field type. The amount you set is always the net amount you receive, not a gross price with fees taken out of it.
You get a dashboard where you manage the availability of your fields: block time slots, see upcoming bookings and follow the occupancy of each field.
No. Bookings are automatic: when a player books a free slot, the booking is confirmed and appears in your calendar.
Payments and fees
None on your amount. You set the net amount you want to receive for each field or seat and receive it in full, with no deductions. The LocalMatch fee, VAT on that fee and payment processing cost are added and paid by the player. If you set 30 EUR for a field, you receive 30 EUR and the player pays 34.46 EUR. On your side there is only the monthly subscription, which costs 0 EUR on the Free plan.
Payouts are monthly. Bookings from the month are transferred to your bank account at the net amount you set, with no deductions. The minimum payout is 200 EUR on Free and 100 EUR on Pro; Premium has no minimum.
Players can pay with MB WAY and Visa or Mastercard credit and debit cards. Payments are processed by Stripe, a PCI DSS certified provider.
No. For seats paid by card, the amount is authorised when the match is confirmed and charged only on the day after the match. An early cancellation creates no charge. If a charge has already happened, the processing cost remains with LocalMatch and is never deducted from your payout.
The policy is the same across the platform: full refund until 8 hours before the start, no refund in the last 8 hours and a full refund whenever a match is cancelled or does not attract enough players. If the date changes, the player has seven days to cancel for a full refund.
Technical questions
No. The platform is designed to be intuitive. If you can use a smartphone, you can use LocalMatch. Video tutorials and support are also available.
Yes. You can manage bookings, review statistics and configure fields from a phone, tablet or computer.
Yes. Pro and Premium plans can sync with Google Calendar. Bookings appear automatically and you can block times directly in your calendar.
Yes. We use SSL encryption, servers in the European Union and comply with the GDPR. Payment data is processed by Stripe and is never stored by LocalMatch.
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